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This document answers the most important questions
connected with billing:
How do I pay?
You may have a possibility to choose between these types of
payment:
- Credit card - this type of payment allows you to
pay for resources online. Contact technical support if your
credit card brand is not supported. Sometimes, the account
may require system administrator to approve of your
registration, in which case the account will not be
available immediately. Credit card payments are processed through PayPal.
- Check - you must send a check to the specified
location. After the check is received, your account is made
available for use. Check payments can be disabled.
- Trial - depending on the plan, trial registration
may be disabled. If you don't like the services, you won't
have to pay anything. If you like them and decide to become
a pay user, you will be charged for the services you have
used during the trial period. When the trial period expires,
your account gets suspended and you receive a notification.
How
do I become a pay user?
- PayPal / offers a web interface to make
payments manually.
How Do I Create A Billing Profile?
A billing profile is a set of billing details such
as credit card infomration and/or billing info (first and last
name, company, address, phone, e-mail, etc.) It is required to
collect payments and to contact you on financial or related
matters. You can have several billing profiles and use them in
turn, activating the one you would like to be charged.
You can share one billing profile between your accounts, if
you have more than one. This means you can pay with one card /
receive bills at one address for all your accounts. Settings
are configured individually for each billing profile.
If you sign up as a trial user, no billing profile is
created. The system, however, keeps track of all your
purchases and includes them into your bills available in the
Online
Invoice.
To create a billing profile:
1. Select
Billing Profile in the Billing menu.
2. On
the page you will be taken to, choose from the available type
of payment for your new billing profile in the Edit
Billing Profile drop-down box and click the Edit
button next to it:
3. Fill in the forms you will be taken
to with your billing details and click the Add button
at the bottom of the page to create a new billing proflie.
- Edit Billing Profile: After the edit, the old
data will be preserved in an old billing profile.
- Receive the invoice by e-mail?: With this option
ON, you will receive invoices that will inform you of
accruals, charges and your current balance status.
- Change Billing Profile: If you activate an
alternative billing profile, the current one becomes
deactivated.
- Delete Billing Profile: Permanently delete the
billing profile you don't need any more.
How do I become a pay user?
If you are a trial user and would like to continue hosting
with your hosting provider, you must become a pay user. For
this, all you need to do is to create
a billing profile. If you don't do it during the trial
peirod, upon its expiry you account will be suspended. This
closes access to your control panel and redirects visitors to
your site to a suspended account page. However
suspending trial account preserves its content and
configuration and still leaves you a chance to become a pay
user:
- Log into your account. Your home page will display the
suspended notification and invoice to be paid on account
resuming:
- Click the "You can view/change your Billing Profile"
link and create
a billing profile (step 2-3)
If you don't become
a pay user upon trial period expiration, your suspended
account is likely to be completely deleted in a couple of days
and then all your account settings will be lost.
How do I pay with web based payment
systems?
If you choose to pay through our web based payment system PayPal,
you need to make an advance payment not
less than the registration fee:
- Create
a billing profile with a web based payment system if you
haven't yet. A section with the amount due appears at the
bottom of the billing info page.
- Click submit query. You'll be redirected to this
gateway web interface to make the payment. You may have to
create an account if you don't have one.
- Submit the payment. If the money is successfully charged
to the credit card, the control panel receives a
confirmation and the payment gets registered.
- Give your web host some time to processes the payment
and enable the account. You will receive a welcome email
upon account activation.
Since you pay outside the control panel, your credit card
info won't be stored in your billing profiles and billing info
won't show in the control panel.
How Do I Enable Automatic Email
Invoicing?
To receive invoices by email, do the following:
- Select Billing Profile in the Billing
menu.
- On the page that shows, click the OFF icon to
Enable Receiving the invoice by e-mail. With this
option on, you will receive invoices by email.
Billing Period or Billing Month?
- Accounting for traffic, disk usage, MySQL and PGSQL
quotas is determined by a billing month. Billing
month equals the number of days in the billing period
divided by billing period duration in months. Billing month
determines how far in advance recurrent
fees for billing month resources are prepaid.
- Accounting for other resources is determined by
billing period Its length can vary depending on your
hosting plan. Your hosting plan may be configured to allow
you to switch
between billing periods of different length, price and
discount policies.
Based on this difference, resources are sometimes referred
to as monthly or billing period resources.
A new billing period/month opens:
- when your account is
activated upon signup or moderation
- when the previous
billing period closes
- when the previous billing month
closes (valid only for billing month)
- when you change to
billing period shorter than the time elapsed from the begining
of a current one
- when your start billing date is changed
by admin.
When and What Fees Do I Pay?
In your hosting system you can be charged plan fees
for account services provided with your hosting plan and
fees for custom jobs. Plan fees, except for domain
registration fee are charged for resources acquired beyond
free units. You should distinguish between the following types
of plan fees:
- Setup fee: single time fee charged at the moment
a unit of specific resource is acuried over free
units.
= Setup
price for this specific resource
- Recurrent fee for billing
period resources: service fee for resource maintenance
during the whole billing period; charged in advance the
moment it is acquired and since then at the beginning of
each billing period.
= Monthly
price for the resource x units over free (for quotas)
x days left to the end of the billing period /
billing period duration in days
- Recurrent fee for monthly
resources: fee for each GB of traffic or MB of disk
space reserved over free
units; charged inprorated for the whole billing
month in advance at the moment of purchase and since
then at the beginning of each billing
month.
= Monthly
price for a monthly
resource x units over the current resource limit
/ billing
period duration in months
- Usage fee: fee for each excessive GB of traffic
or MB of disk space consumed over the user reserved limit;
charged at the end of each billing
month
= Extra
price for a monthly
resource x units over the user reserved limit
/ billing
period duration in months
- Domain registration fee: single time setup fee
charged at the moment of domain registration / renewal with
a domain registrar from your account CP.
=
Registration price for the term the domain is registered /
renewed for
What Do I Pay For?
To see your plan's prices, select Online Price in
the Billing menu. The following table will appear
- Free: the minimum number of units you initially
get for free.
- In Use: the number of units you are currently
using or have reserved when speaking of monthly
resources and quotas.
- Max: the maximum number of units you can have.
- Setup: setup price for a unit of this specific
resource, used to calculate setup
fee.
- Recurrent: recurrent price used to calculate recurrent
fee.
- Usage (i.e. extra): usage price used to calculate
usage
fee.
- Refund Percentage: defines
how much of the recurrent charge you will be refunded.
Empty Fees fields mean that nothing is charged for
this resource. If all fields for a specific resource are
empty, this resource is completely free.
Refunds
Money in your hosting system is returned either by check or
by crediting the account balance, but can't be issued back
to credit cards! Automatic crediting of your account
balance initiated
by various account activities is called refunding.
Refunds are listed in Billing
Statements.
* The Full
refund message in the account Billing Statement implies
that it isn't adjusted to the refund
percentage which is when you quit hosting during the Moneyback
Period.
Refund Formulas
Only the latest recurrent
fees are refunded. Refund calculations for billing
period and monthly resources differ:
- Refunds for billing
period resources
= ( recurrent fee charged over the
current billing period x days remaining to its closure x
refund percentage ) / ( billing period duration in days x
100% )
- Refunds for monthly
resources
= ( recurrent fee charged over the current
billing month x refund percentage ) / 100%
* Refunds for
monthly
resources, unlike for billing
period resources, are never prorated to the days
remaining till the billing month closure.
If recurrent price for resource has been changed, the
refund will be calcuated based on prices used to calcuate the
latest recurrent
fees prepaid.
Events that Trigger Refunds:
Refunds on Deleting Prepaid Billing Period
Resources
Refunds on deleting prepaid billing
period resources are calculated by refund
formulas.
Important:
- No refunds are issued for the removal of the resources
acquired for free.
- No refunds are issued for prepaid
resource that become free upon the removal of the resource
units acquired for free.
Example: You are using
2 dedicated IPs. As your account offers only one dedicated IP
for free, you pay for the extra one. Removing one of them you
will be refunded only if it is the IP that you prepaid for. If
the removed IP was acquired for free, no recurrent fees are
returned for the prepaid IP that appears to be free now. The
system will treat this resource as free starting from the next
billing period.
In such cases you are advised to
remove the resouce to get the refunds and then add it again as
free.
Refunds on Changing Hosting Plan
If no billing
period change is implied, changing plans doesn't close the
current billing period. If recurrent
fee calculated based on target plan prices and free units
is higher than refund
for the resource unused on the source plan, you will be
charged the difference. Otherwise the account balance will be
credited the difference.
Refunds on Changing Account's Billing Period
If there are more than one billing
period, you can switch
between them.
| When switching
to a billing period |
| longer |
shorter |
| than the time
elapsed from the beginning of the current billing
period, you are transferred to a new billing period with
the start date |
the same as of the one you are switching
from.
For example, a 1 month billing period
starts on September 1. On September 15 you switch to a 2
month billing period. You are then transferred to a 2
month billing period with the start date of September 1
and closure date of October 31. |
of the day you are switching to a new
billing period on.
For example, a 2 month
billing period starts on September 1. On October 5 you
switch to a 1 month billing period. The current 2 month
billing period is interrupted, closed and a new billing
period is opened with the start date of October 5 and
closure date of November 5. |
| Refunds for
the interrupted billing period are calculated as
described in refund
formulas and substracted from |
new recurrent
fees prorated to the time remaining to a new billing
billing period closure.
|
new recurrent fees for a new billing
period. |
If the
resulting amount is:
- negative, the account balance is credited
the difference;
- positive, the difference is charged as
additional recurrent fee.
|
Refunds on Reducing Quotas and Limits
Refunds for decreased:
- FTP/Mail Box/MS SQL DB Quota
= (
decreased MB of prepaid quota x recurrent
price they were bought at x days remaining to the
billing period closure x refund
percentage ) / ( billing period duration in days
x 100% )
- PG/My SQL DB Quota, Summary Disk Usage or Traffic
Limit
= ( decreased MB/GB of
prepaid quota/traffic limit x recurrent price
they were bought at x refund
percentage ) / 100%
How do I view my billing history?
To see your charges by billing profiles for one account,
select Billing Statement in the Billing menu. A
Billing Statement consists of consequent invoices:
Balance shows how much money you have on your
balance. A negative balance shows how much you owe for the
services used. This is usually appropriate for users who pay
by check and for credit card users whose credit cards failed
to be charged.
Credit restricts your ability to buy
new resources in case your credit card fails to be charged or
you have run out of your 'check' money.
- Description: the name of your current account.
- Amount: the amount accrued for the billing
period. This amount consists of accruals for all resources,
including the setup, recurrent and usage fee. However, it
does not include or depend on factual charges, nor is it
related to debits and credits to the account. For example,
if you were accrued $10 setup fee, the Amount will show
$10.00, even if your credit card has been immediately
credited by this amount.
- From: the beginning of the payment period.
- To: the end of the payment period. In the example
illustrated above, Opened means that the billing
period has not finished.
A new bill is created for every new payment interval The
initial setup fee is put in a separate bill.
To view details of any bill in the invoice, click its
Description in the first column. The picture below illustrates
details of the initial setup bill:
Total shows the amount due for factual services
offered. It does not include most of the items highlighted by
yellow, such as items that were immediately charged off the
credit card, credits or debits to the account balance by the
administrator, etc.
*To get a printable version of your bill, click the Printer
icon in the bill header which will open it in a separate
window suitable for immediate printout (version 2.08 and
higher).
How Do I View My Overall Charges?
To view charges for all your accounts, select Online Sum
invoice in the Billing menu then select the billing
profile. If you are just starting with your account, you will
see something like this:
Select the profile from the box and press the Get
Invoice button.
The Online Summary Invoice page will display your bills for
all accounts.
How Can I Get My Money Back?
If you quit hosting during the Moneyback Period, you are
refunded all recurrent charges that are neither adjusted to refund
percentage nor prorated to the days remaining to the
billing period closure. If you quit hosting after the
MoneybackPeriod, refunds are calculated according to the refund
formulas. Mind that the setup
and usage fees for any resources are not refunded.
Not all plans allow to claim money back. To find out
whether this feature is available under a plan, go to the
signup/login page and click the link that says: To compare
available hosting plans and price schemes, please click
here. In the form that appears, check the boxes to the
plans you want to compare or click the Plan group link to
compare grouped plans and their price schemes. In the first
section of the chart that appears find Money Back
Guarantee.
To claim the money back, click Money Back on the
control panel home page. The following page will appear:
After you click the first link, your account will be
suspended:
The amount due will be sent by check to the address you
specified in the Billing Info. | 
