Autoresponders
(Version 2.4 and up)

Understanding Autoresponders

Autoresponder automatically sends a preset message in reply to all mail sent to the autoresponder's e-mail address. They don't store the incoming mail as mailboxes do, nor can they be used to send messages other than the preset autoresponse.

Creating Autoresponders

To create an autoresponder:

1. Click New E-mail on the maildomain Controls page or existing mailbox settings:
   

   

2. If you chose New E-mail, enter the autoresponder name in the Email address field.
3. Check Catch All to reply with this message if mail arrives at a nonexistent address on this mail domain.
      If catch all isn't enabled on any mail resource running on the autoresponder's mail domain, incoming mail will bounce back to the sender with an error notification.
4. For security reasons, we strongly recommend you to enable antispam and antivirus for each autoresponder you use:

   

   Set their preferences as follows:
   1. For antispam, set Spam processing to Remove.
   2. For antivirus, set Spam processing to Remove or Mark as spam, and MaxScore level to very aggressive or aggressive.
   This way you can minimize risk of using your autoresponder for distributing spam, which is possible in case you choose to include incoming message in the autoresponse.
5. Scroll down to the Autoresponder section and fill out the form:
   

   

   
   
   • Check the box next to AUTORESPONDER.
   • Choose whether you want to quote the original message in the autoresponse. If you check this option, there is a risk for your autoresponder to be used for distributing spam messages sent to it from intruders. To minimize this risk, configure antispam for the autoresponder as it is said in the item 4 above.
   • Enter the uniform response in the Message field and its title in the Subject field.
   • Ivy Host Control Panel version 2.4.2: You can add attachments to your autoresponder, for instance your corporate logo.
6. Click the Submit button at the bottom of the form.
   
7. Agree with the charges, if any.

In older builds of Ivy Host Control Panel version 2.4, autoresponder had a field 'Send a copy to', which was removed later, because it duplicated the functionality of mail aliases and mail forwards. In newer versions it is used only for backward compatibility. If the field is cleared, it disappears.

Editing autoresponder message or its subject

To edit autoresponder message or its subject:

1. Click the autoresponder e-mail address in the E-mail list on the maildomain Controls page:
   

   

2. Perform last three steps of the create autoresponder procedure above.

Removing Autoresponders

To remove an autoresponder preserving other services running on its e-mail address:

1. Click the autoresponder e-mail address in the E-mail list on the maildomain Controls page as you do on the first step of editing autoresponder message or its subject guide.
2. Uncheck the AUTORESPONDER box.
3. Click the Submit button at the bottom of the form.

To remove an autoresponder along with all mail services running on its e-mail address, click the Trash icon in the autoresponders Properites section on the Mail Controls page:

To remove a Catch All autoresponder, first switch Catch All off.